Air Concierge Property Management Review: Is It Worth It for STR Owners?
Air Concierge markets itself as a luxury, full-service STR manager on the West Coast with newer coverage in Arizona and a remote “offsite” plan. But many “full-service” items cost extra, fees and terms can be rigid, and reviews are mixed. Here’s the investor-focused breakdown.
Understanding Air Concierge
Air Concierge (founded 2014; SF-based) manages short-term and longer 30–90-day stays, focusing on luxury homes in select California, Washington, and Arizona markets. They also offer a nationwide “offsite” option where you supply local vendors while they handle online operations.
Service models:
End-to-End (15%–25%) — Local teams manage distribution, guest comms, turnovers, and vendor coordination in their core markets
Offsite (10%) — Remote management; you hire and direct cleaners and maintenance.
Coverage highlights: Los Angeles, San Diego, SF Bay Area, Palm Springs/Coachella Valley, Lake Tahoe, Orange County coast; Seattle metro; Scottsdale/Phoenix. Offsite is available nationwide.
Key Rules or Steps
Confirm scope in writing
What’s included vs. billed separately (design, permits, taxes, noise monitoring, keypad, alarm service, seasonal inspections, pool/spa, lawn)?Understand contract + penalties
Onboarding is $300. Early termination fees ($3,500–$7,500) apply unless you give long advance notice and honor reservations.
Why It Matters for Investors
Air Concierge can deliver a polished guest experience in its home markets, but extras add up and contract terms are tight. If you need true passivity with predictable all-in costs, these variables can erode NOI and flexibility.
Step-by-Step Process
Qualification & proposal — Share asset details, target ADR/LOS, amenity profile, and learn which model (End-to-End vs Offsite) fits.
Onboarding — Pay $300; they set listings, pricing, and ops. Design/furnishing help is available at added cost.
Launch & operate — They handle guest comms and turnovers (End-to-End) or coordinate remotely while you run local vendors (Offsite).
Billing & payouts — They collect bookings, deduct fees/charges, and pay owners monthly.
Common Mistakes to Avoid
Treating “full-service” as all-inclusive—many basics (permits, tax remittance, pool/spa, lawn, noise devices) are extra.
Overlooking early-termination and reservation-cancellation penalties.
Assuming review portability—listings typically live under the manager’s accounts.
Choosing Offsite without reliable cleaners and a maintenance bench.
How Rent Live Play Helps
Rent Live Play provides true full-service nationwide: market setup, licensing support, design/furnishing, distribution, dynamic pricing with human oversight, guest care, turnovers, inspections, maintenance SLAs, and clear monthly statements. We partner with owners as the best-in-class co-host to deliver top-ranking Airbnb properties—without hidden add-ons. Reach out to our team for more information.
Frequently Asked Questions
What does Air Concierge actually include in the base fee?
Listing/distribution, guest communication, pricing, turnover coordination, and basic vendor management (End-to-End). Many items—permits/taxes, noise monitoring, keypad/alarm, seasonal inspections, and amenity care—are extra.
Is Air Concierge good for remote owners?
Only if you pick the End-to-End model in their core markets and accept added fees and stricter terms. The Offsite model requires you to run local vendors, which reduces passivity.
Conclusion
Air Concierge can work for luxury properties in its core West Coast/Arizona markets—especially if you value concierge-style touches and bring your own design budget. But extra charges, stiff termination clauses, and inconsistent reviews make it a tougher fit for owners seeking predictable, all-in operations. If you want transparent fees, nationwide coverage, and fully managed, performance-driven co-hosting, Rent Live Play is built to deliver passive results and durable ROI.
Disclaimer:
This article is for informational purposes only and does not constitute legal, financial, or investment advice. Always consult with qualified professionals before entering into any real estate transaction.
